Refund policy

What is your cancelation, return and refund policy?

You may cancel your order if it has not shipped yet and you will get a full refund.

Once your order has shipped you cannot cancel your order anymore. You can return an order within 14 days of receiving it provided the product is unopened, unused, with all seals and protection intact, without damages to the packaging and in resalable condition. We require a receipt or proof of purchase. If you would like to return a product please contact us beforehand at info@barutiperfumes.com so we can advise accordingly. Once we receive your returned product, we will inspect it on all above-mentioned points and if okay you will receive a full refund for your purchase within 5 working days.
Once 14 days have passed after you received your purchase, we cannot offer you a full refund. To be eligible for a refund, your item must be unused and in the same condition that you received it, including any original packaging. We may grant only a partial refund if an item is not in its original condition, is damaged or missing parts for reasons not due to our error, or if it is returned more than 14 days after delivery.

Please note that we don’t cover the shipping costs for the return of items to us, you as a customer are responsible for the proper shipping and shipping costs incurred to return us a product. Please only ship with track and trace as we shall not accept liability for items lost in transport. You need to ship the items you want to return to us to our warehouse in Greece:
Baruti
Karori 13
10551 Athens
Greece

When returning Eau de Parfum, and Extrait de Parfum 100ml to us from overseas please check with your local forwarder if they accept your package as perfumes are considered dangerous goods and shipping through air requires special paperwork and is also charged with extra fees.

How is my refund processed?

Once your returned product is received and inspected, we notify you via email. We will also notify you of the acceptance or rejection of your refund. If your refund is accepted, it will be processed, and your credit will automatically be applied to the original payment method within 5 business days.
If you do not receive your refund right away, check your bank account first. Then contact your credit card company as it may take some time before your refund is officially posted. If concern remains, please contact us at info@barutiperfumes.com

Sale items:

Only regular priced items can be refunded. Sale items cannot be refunded.

Exchanges:

We only exchange or replace products that are defective or damaged. To initiate an exchange, please send us an email at info@barutiperfumes.com for instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit for the value of your returned item. Once the returned item is received by us, a gift certificate will be e-mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.